Frequently Asked Questions
FAQ – Wellnesstech
Welcome to the Wellnesstech Frequently Asked Questions page.
Here you’ll find clear answers to the most common questions about shipping, orders, returns, payments, and more.
📦 Shipping & Delivery
How long does shipping take?
Our standard shipping time to the United States is 7–14 business days.
Once your order is shipped, you’ll receive a tracking number via email.
Do you ship internationally?
At the moment, we primarily ship within the United States. If international shipping becomes available, we’ll update this page.
How much does shipping cost?
Shipping fees will be calculated at checkout and may vary depending on your location and the items purchased.
Do you offer expedited shipping?
Currently, we offer standard shipping only. We’re working on adding faster options soon.
📍 Order Tracking
Where can I track my order?
You can track your order anytime here:
👉 https://wellntech.store/pages/track-your-order
Why isn’t my tracking number updating?
Tracking can take 24–72 hours to update as the carrier processes your shipment. If it hasn’t updated after a few days, feel free to contact us.
💳 Payments
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods shown at checkout.
Is my payment information secure?
Absolutely. Wellnesstech uses encrypted, PCI-compliant payment processing to keep all transactions safe.
🛍️ Orders & Customer Support
Can I change or cancel my order after placing it?
If your order has not been processed or shipped yet, we may be able to modify or cancel it. Contact us as soon as possible for assistance.
I didn’t receive my confirmation email — what now?
Check your spam/junk folder. If it’s not there, reach out and we’ll resend your confirmation.
My package says delivered, but I didn’t receive it.
Sometimes carriers mark packages as delivered a little early.
Please allow 24–48 hours. If it still doesn’t arrive, contact us so we can help.
↩️ Returns & Refunds
What is your return policy?
We accept returns within 30 days after delivery.
How do I start a return?
Just contact our support team with your order number and the reason for return, and we’ll guide you through the process.
Do you offer refunds?
Yes. Once we receive and inspect your returned item, we’ll issue a refund back to your original payment method.
Who pays for return shipping?
Return shipping costs vary depending on the reason for the return.
If the product arrived damaged or defective, we will cover the return shipping fees.
🔧 Product & General Questions
Are your products covered by a warranty?
Some items include manufacturer warranties. Specific details can be found on individual product pages.
Do you offer discounts or promotions?
Yes! We frequently run deals and seasonal sales. Sign up for our newsletter to stay updated.
What if my item arrives damaged or defective?
Contact us right away with photos of the issue. We’ll replace or refund the item at no cost to you.
Can I buy items in bulk?
For wholesale or bulk purchasing, please contact us directly.
📨 Need More Help?
If you didn’t find the answer you were looking for, our support team is here to help.
Reach out anytime — we’re committed to providing the best customer service possible.